Granted I have not used this app very much but when I have it has done everything I have asked very competently.
Granted I have not used this app very much but when I have it has done everything I have asked very competently.
I logged in and sat for 10 minutes on a blue screen. Tried several different times during the day. No go each time. I can load the FAQ section and other sections, but I just get a blue screen of death when I try to get account information.
Doesnt work. An app like this should be reliable.
Im new to this app but so far, I like it. Having all my information right on my cell works very well for my organizational style.
What good is this app if I cant track current coverage and deductible values. I was contacted by tech support appx. Two weeks ago to allow them access via a temp PW to review issues, was told by tech support last week to go ahead and reset PW to my choice as they were done review and an update was needed. Now, cannot access account with new PW after it worked for about a week--the temp PW is being used again!!! I changed my PW again, will see what happens, but now no ID card access, coverage/deductible access, and no prescription tab. Security issues??? Pretty lame for such a large BCBS entity. Update 3/3/16: This app is getting more and more unusable each week. While checking claims, the providers names are scrambled as they are shown on screen, as compared to website where names are properly shown. Still cannot access deductible and coverage info, so far only card info available. Tech support still has a temp PW to login as they are "investigating" issue. Would rate zero stars if possible!
This app doesnt hardly work at all. It takes forever to log in and you might as well forget reading your messages or moving around within the app, because nothing will open. Ive used this app on wifi and my phone data and neither have been successful.
Great app. Needs password protection and a couple more enhancements. 3D tech inclusion could he huge in this if applied properly. But very good app overall.
They wouldnt print cards for my whole family and said we needed to use the app. If the company is going to force you to download an app in order to have access to your health insurance card, they should probably make sure their app works. I need access to my card now and it just keeps saying an error occurred trying to load it. So I have 0 access to my health insurance. Completely useless app
Cant even pull up Insurance Cards
This app is completely useless. It gets stuck with a spinning icon when I try to login forever.
This app is as slow and buggy as they come. Spinning icon on sign in multiple times. Finally got signed in now stuck on an interstitial page and wont click thru. Putting in your DOB and you have to pick the year first (otherwise the date looks in the future I guess?) - thats dumb. Smh
I was unable to get any value at all out of this app. The main thing I wanted was to be able to get ID cards and that is perpetually broken. They provide no customer support. This is a bad joke!
Another example of a terribly designed app that wouldnt be useful even if it worked. The organization is awful and it doesnt give any details of claims or deductibles. Just amounts. This is like a bank app where you can only check your balance. Also if you like error messages, this app is for you. Select check your prescriptions- error. Select more information on a claim ( if you can find where to even do this) and you get an error. Needs to be scrapped and hire a decent app developer to give this a try. Maybe hire the company that wrote Aetna app.
This is the only reason I need this app and it is now broken.
The last update lost a lot if information. Unable to use!!!!
Even with the most recent update this app is still a complete POS. It takes forever just to process your sign in and then when you finally do get into the site it is very limited in its functionality. In contrast if I go to their website I can sign in with no delay and get much more claims information easily
Why even have this app out there if you cant log into it? This is ridiculous and someone needs to fix it! I would love to have easy access to my insurance needs.... Looks like that isnt going to happen!
Where is the billing on the menu? Statements? History? All the money they collect and cant even build a functional APP
It was there then it went missing after an update. App is worthless.
So far so good. Very detailed